RETURNS

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund

  • Orders Must Returned within 30 Days Purchased
  • Must be Unused & in its Original Packaging with Tags
  • Customer is responsible for return postage costs 

*You will not be refunded if returned worn or damaged 

To start a returns process, you must contact us at [email protected] 

What items can I return?

We get it – sometimes something just doesn’t work for you and you want to return or exchange. As long as your item(s) were purchased from newbods.com and are still in their original condition, you can return these within 30 days. Please see the below for any exceptions to this rule:

  • All Underwear & Swimwear can’t be returned for hygiene reasons.
  • Socks can be returned if they are sealed in their original packaging.
  • All bottles are non-returnable due to hygiene reasons.
  • Personalised items can’t be returned.
  • In the US and Canada, items with a final discount of 60% or more are ‘Final Sale’ and are not eligible for returns, exchanges, refunds, or store credit. These items will be marked ‘Final Sale‘ on the product page and will be clearly visible at checkout.

This does not affect your statutory rights.

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund. All items are inspected on return.

When will I get my refund?

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse. However, we will ensure your return is processed within a maximum of 7 days once it’s back at our warehouse.

  • We only offer refunds onto the original payment method used to make the order.

  • For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.

  • Refunds can take up to 7 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

Can I exchange my item (s)

We do not offer exchanges. In case you choose the wrong size, you need to make a return and order the correct size.

Have you received my return

You will receive an email confirming when your return has been processed (up to 14 business days).

Please keep your return receipt.